Respond
Catch listing interest immediately
Penny answers from approved listing and office information, then captures the contact and property associated with the inquiry.
PennyReply for real estate teams
Respond to listing and buyer inquiries while interest is high.
Penny answers approved listing questions, captures buyer or seller goals, and books calls or showings while keeping negotiation, representation, and fair-housing decisions with licensed professionals.
Example real estate inquiry
Illustrative workflow · configured per business
is the house on oak still available can i see it saturday
I can check the team's current showing options for the Oak Street property. What time Saturday works best, and what name and contact number should the agent use for the confirmation? Availability will be confirmed from the team's calendar.
Safety-sensitive and uncertain requests stay with your team.
The workflow
From first message to a useful next step.
Qualify
Ask neutral intake questions
The workflow collects timing, financing stage when appropriate, current housing goals, and preferred contact method without steering or screening on protected characteristics.
Connect
Book the next agent-controlled step
Calls, consultations, and eligible showings can use real availability. Offers, representation, and negotiation stay with the licensed team.
What Penny learns from you
Penny uses the information stored and approved in that business's workspace.
- Approved listing details and status
- Office services and service areas
- Showing and consultation availability
- Neutral buyer and seller intake questions
- Agent assignment and routing rules
- Approved links for listings and applications
What stays with a person
Handoff rules keep judgment calls from becoming confident-sounding guesses.
- Offers, counteroffers, contracts, or negotiation
- Legal, tax, financing, or appraisal advice
- Fair-housing-sensitive questions or requests
- Representation disputes, complaints, or confidential matters
Questions from real estate teams.
Can Penny schedule a showing?
Yes, when the listing and calendar rules allow it. Penny offers only stored availability and keeps agent confirmation requirements in place.
Does Penny negotiate with buyers or sellers?
No. Offers, contract terms, negotiation, and representation decisions remain with the licensed real estate professional.
Can it qualify leads fairly?
Penny uses neutral, business-approved intake questions and routes any fair-housing-sensitive or judgment-based request to a person.