FAQ
Clear answers about setup, safety, customer conversations, and what the AI is allowed to do.
PennyReply is the platform for Penny, an AI receptionist for service businesses. Penny captures website leads, helps recover missed calls, replies from approved business information, saves conversations, and routes risky requests to a human.
Yes. The product is built around the business setup, not one trade. Services, pricing, FAQs, service areas, booking rules, and handoff rules can be configured for different appointment-based businesses.
A business owner can paste a website URL. PennyReply drafts services, FAQs, hours, contact details, service areas, and missing setup items. The owner reviews and confirms the information before Penny uses it with customers.
Only from approved services and pricing rules. If the request needs a custom quote, has unclear details, or matches a handoff rule, the AI should ask a clarifying question or send the conversation to a human.
PennyReply normalizes typos, slang, missing punctuation, and incomplete wording before intent detection. The original customer message remains visible in the conversation history.
Yes. AI settings include tone, confidence threshold, auto-reply behavior, banned words, required phrases, custom quote approval, and handoff rules.
PennyReply provides a hosted widget page and an embed script. The widget collects customer details, creates or updates a lead, saves the conversation, asks Penny for a safe reply, and shows the reply to the customer.
Basic is $149/month and includes missed-call text back. When you miss a call, Penny can send a text-back flow that captures the lead and starts the conversation automatically based on your settings.
When SMS is enabled, customers can reply STOP to opt out and HELP for help. Business owners are responsible for collecting proper customer consent before sending texts, and PennyReply stores opt-out status so future replies can be blocked.
One-Time Setup & Automation Buildout is $249. It covers business setup, services and pricing setup, FAQs, hours, booking rules, calendar, phone, SMS, widget setup, and bot testing before launch.
Usage limits help keep pricing fair. Basic includes 500 SMS/month and 250 AI conversations/month, and higher-volume businesses can upgrade anytime.
No. Businesses can test in demo or manual mode first. Auto-reply can stay off while replies are saved as drafts or routed to the owner for review.
Penny says so and hands the conversation to you. Penny should not invent prices, policies, or promises. If a request is unclear, she asks a clarifying question; if it's risky or outside your approved setup, she creates a handoff so a human decides.
Most owners finish the guided setup in one sitting. You paste your website, PennyReply drafts your services, prices, hours, and FAQs, and you review and confirm each item before Penny uses it. You can save and exit at any point — progress is kept automatically.
Start with the website import, review what PennyReply finds, and test how Penny responds before going live.