Respond
Catch the inquiry immediately
Website chats and unanswered calls become conversations while the customer is still looking for help.
PennyReply for plumbing companies
Answer plumbing leads before they call the next company.
Penny responds to website inquiries and missed calls, collects the job details your dispatcher needs, and offers times from the availability you approve.
Example plumbing inquiry
Illustrative workflow · configured per business
water heater leaking can someone come tonight
I can help with that. What ZIP code is the property in, and is water actively leaking right now? I’ll check the next available service window and alert the team if this needs urgent attention.
Safety-sensitive and uncertain requests stay with your team.
The workflow
From first message to a useful next step.
Qualify
Collect dispatch-ready details
Penny asks about the issue, service address, urgency, property type, and preferred timing using your approved intake rules.
Book
Offer real service windows
Configured services can be booked from connected availability. Emergencies and uncertain jobs go to the team.
What Penny learns from you
Penny uses the information stored and approved in that business's workspace.
- Service areas and ZIP codes
- Diagnostic or trip fees
- Business and emergency hours
- Services your team performs
- Booking notice and arrival windows
- Deposit and payment-link rules
What stays with a person
Handoff rules keep judgment calls from becoming confident-sounding guesses.
- Safety-sensitive or emergency situations
- Work outside the approved service catalog
- Custom estimates that require an inspection
- Complaints, refunds, or disputed charges
Questions from plumbing teams.
Can Penny diagnose a plumbing problem?
No. Penny can collect symptoms and approved intake details, but diagnostic conclusions and safety-sensitive guidance belong with a qualified member of your team.
Can it book emergency calls?
You decide which services and time windows can be booked automatically. Urgent or unclear requests can alert your team instead of receiving an invented appointment.
Can I keep my current business number?
Yes. You can keep the number customers already call and forward unanswered calls into the missed-call recovery workflow.