Answer
Use approved service information
Penny answers non-clinical questions about services, pricing, hours, policies, and preparation information the business has reviewed.
PennyReply for med spas
Answer approved treatment questions without crossing into medical advice.
Penny handles scheduling, service information, pricing rules, and deposit steps while routing candidacy, contraindication, symptom, and clinical questions to qualified staff.
Example med spas inquiry
Illustrative workflow · configured per business
how much microneedling and can i do it before vacation
I can share the med spa's approved microneedling price and help with scheduling. Timing and whether the treatment is appropriate for you need to be confirmed by a qualified member of the clinical team. Would you like a consultation appointment?
Safety-sensitive and uncertain requests stay with your team.
The workflow
From first message to a useful next step.
Route
Keep medical judgment with clinicians
Questions about candidacy, medications, symptoms, risks, or outcomes are handed to qualified staff rather than answered by the AI.
Schedule
Book the right appointment type
Consultations and approved services can use real availability, deposit rules, and cancellation policies configured by the practice.
What Penny learns from you
Penny uses the information stored and approved in that business's workspace.
- Approved service descriptions and prices
- Consultation and booking types
- Business hours and provider availability
- Deposit and cancellation policies
- Non-clinical preparation instructions
- Escalation contacts and aftercare routing
What stays with a person
Handoff rules keep judgment calls from becoming confident-sounding guesses.
- Medical candidacy, diagnosis, contraindication, or symptom questions
- Adverse reactions, urgent concerns, or post-treatment complications
- Outcome guarantees or condition-specific recommendations
- Refunds, complaints, or requests involving sensitive health information
Questions from med spas teams.
Does Penny provide medical advice?
No. Penny is limited to approved administrative and service information. Clinical judgment and patient-specific guidance stay with qualified staff.
Can it collect a deposit?
Penny can share a business-approved payment link when the selected appointment requires one. Card details are not collected in the chat.
Can Penny answer aftercare questions?
It can share general aftercare text approved by the practice, but symptoms, complications, or patient-specific concerns are routed to staff.