Respond
Reply during the moment of need
Penny starts the conversation when a homeowner submits a form, opens the widget, or reaches an unanswered line.
PennyReply for HVAC companies
Keep heating and cooling leads moving after hours.
Penny captures equipment and comfort details, checks your service area, and moves qualified requests toward a real appointment without promising what your technicians have not approved.
Example hvac inquiry
Illustrative workflow · configured per business
ac quit working upstairs need someone asap
I can help get this to the right person. What ZIP code are you in, and is the system completely off or still blowing air? I’ll collect the details and check the earliest configured appointment window.
Safety-sensitive and uncertain requests stay with your team.
The workflow
From first message to a useful next step.
Qualify
Gather useful equipment context
Approved questions capture system type, symptoms, property location, urgency, and customer contact details.
Schedule
Use the calendar you control
Penny offers eligible diagnostic or maintenance windows and routes exceptions to dispatch with the conversation attached.
What Penny learns from you
Penny uses the information stored and approved in that business's workspace.
- Cooling, heating, and maintenance services
- Brands or equipment types you support
- Service fees and approved price ranges
- Membership-plan information
- Service areas and operating hours
- Calendar and technician availability rules
What stays with a person
Handoff rules keep judgment calls from becoming confident-sounding guesses.
- Gas, electrical, or other safety-sensitive concerns
- Replacement estimates requiring an in-person assessment
- Warranty or financing decisions
- Complaints and refund requests
Questions from hvac teams.
Will Penny promise a repair price?
Only fixed, approved prices can be shared directly. Diagnostic, replacement, and condition-dependent work can require a human estimate or inspection.
Can Penny tell customers whether a technician is available?
Yes, when your connected calendar and booking rules provide eligible availability. Penny does not invent an open time when none is stored.
Does it work for maintenance-plan leads?
You can add approved membership details, qualification questions, and next steps so Penny answers consistently and routes anything outside those rules to staff.