Triage
Use a safe administrative intake
Penny collects contact details and approved urgency indicators while directing emergencies to appropriate immediate care rather than diagnosing symptoms.
PennyReply for dental practices
Keep appointment requests moving while clinical questions reach the team.
Penny handles non-clinical office information, appointment requests, approved insurance FAQs, and scheduling while escalating symptoms, emergencies, and treatment decisions.
Example dental practices inquiry
Illustrative workflow · configured per business
tooth hurts bad can i come in today
I can help request the earliest available dental appointment, but I can’t diagnose the pain. Are you having severe swelling, trouble breathing or swallowing, uncontrolled bleeding, or a serious injury? If so, seek emergency care now. Otherwise, what name and phone number should the office use?
Safety-sensitive and uncertain requests stay with your team.
The workflow
From first message to a useful next step.
Inform
Answer office questions consistently
Hours, location, new-patient steps, accepted payment methods, and approved insurance information come from the practice's stored knowledge.
Schedule
Offer the correct appointment type
Eligible visits use real availability, provider rules, and confirmation requirements. Clinical fit and treatment plans remain with dental staff.
What Penny learns from you
Penny uses the information stored and approved in that business's workspace.
- Appointment types and durations
- Practice hours and provider availability
- New-patient and cancellation policies
- Approved insurance and payment FAQs
- Office location and accessibility information
- Emergency routing instructions approved by the practice
What stays with a person
Handoff rules keep judgment calls from becoming confident-sounding guesses.
- Diagnosis, treatment recommendations, or clinical advice
- Severe symptoms, trauma, or other emergency indicators
- Patient-specific insurance coverage or benefit guarantees
- Complaints, records requests, billing disputes, or sensitive health details
Questions from dental practices teams.
Can Penny diagnose tooth pain?
No. Penny can collect approved administrative intake details and help with scheduling, but diagnosis and clinical guidance belong with dental professionals.
Can it confirm insurance coverage?
Penny can share the practice's approved general insurance information, but patient-specific benefits and coverage must be verified by the practice or insurer.
What happens with a dental emergency?
The workflow can identify approved emergency indicators, provide the practice's emergency instructions, and alert staff. It does not replace emergency services or clinical judgment.
Use your real workflow