Capture
Turn short messages into complete requests
Penny understands everyday wording and asks one useful follow-up at a time instead of showing a long form.
PennyReply for cleaning companies
Turn cleaning inquiries into complete, bookable requests.
Penny asks about property size, cleaning type, frequency, condition, and preferred timing so your team receives a useful lead instead of a one-line form submission.
Example cleaning services inquiry
Illustrative workflow · configured per business
need move out clean friday 3 bed house
I can help with a move-out cleaning request. How many bathrooms are there, what ZIP code is the home in, and will the property be empty by Friday? Then I can check the booking options your team has approved.
Safety-sensitive and uncertain requests stay with your team.
The workflow
From first message to a useful next step.
Match
Use your actual service menu
Recurring, deep, move-in, move-out, and add-on requests are matched to the services and rules in your workspace.
Book
Move eligible jobs to the calendar
Penny offers stored availability, requests a deposit link when configured, and keeps custom jobs with your estimator.
What Penny learns from you
Penny uses the information stored and approved in that business's workspace.
- Cleaning packages and included work
- Home-size and frequency pricing rules
- Add-ons such as ovens or refrigerators
- Service areas and travel policies
- Team availability and minimum notice
- Deposit and cancellation rules
What stays with a person
Handoff rules keep judgment calls from becoming confident-sounding guesses.
- Post-construction or hazardous conditions
- Custom commercial spaces
- Requests outside approved pricing rules
- Damage claims, complaints, or refunds
Questions from cleaning services teams.
Can Penny give an exact cleaning quote?
Penny can use fixed packages and approved pricing rules. Unusual condition, commercial, post-construction, and other custom work can be routed for review.
Can customers choose recurring service?
Yes. Penny can ask about frequency, match the request to your recurring options, and follow the booking or handoff rules you configure.
Can Penny collect a deposit?
When you require one, Penny can share the payment link you approved. PennyReply does not invent payment instructions or handle card details inside the chat.
Use your real workflow